How can we help you keep playing?
Whether you are locked out of your account, found a rare puzzle glitch, or need clarity on a game mechanic, our team is ready to assist you right away.
Frequently Asked Questions
We have compiled solutions for the most common issues players run into. Check these guides before submitting a ticket to save yourself some time.
Account & Progress
Lost your game save or need to transfer your account to a new mobile device? Learn how to securely restore your progress.
- Restoring a lost account
- Switching between iOS and Android
Billing & Purchases
Questions about in-app coin packs, subscription renewals, or missing items after completing a successful transaction.
- Missing purchased coins
- Requesting a refund
Gameplay & Mechanics
Stuck on a difficult puzzle or confused by a new feature? Read our detailed guides on how specific game mechanics work.
- How daily challenges work
- Earning free hints
Reach Out Directly
If you could not find the answer in our topics above, send our support team a direct message. We aim to respond to all player inquiries within 24 hours.